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Privacy Policy

Welcome to Sim Figurines Inc. This Privacy Policy ("Policy") describes how we collect, use, and protect the information you provide to us when using our website or services. We respect your privacy and are committed to protecting your personal information. Please read this Policy carefully to understand our practices.

1. Who We Are

Sim Figurines Inc. ("we," "our," or "us") operates an online store offering hand-made clay figurines inspired by the game "Sky: Children of the Light." This Policy applies to our website and any associated services provided by Sim Figurines Inc.

2. Information We Collect

We collect different types of information to help us provide our services, process your orders, and improve our offerings.

  • Personal Information: When you place an order or create an account, we collect personal information such as:

    • Name

    • Email address

    • Shipping and billing address

    • Phone number

    • Payment information (collected through secure payment processors)

  • Automatically Collected Information: When you visit our website, we may automatically collect information about your device and browsing actions, including:

    • IP address

    • Browser type and version

    • Operating system

    • Pages visited, time spent, and interaction with our site

    • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, track site usage, and remember your preferences. You can disable cookies through your browser settings, but note that this may affect the functionality of our website.

3. How We Use Your Information

The information we collect is used to:

  • Process Orders: Fulfill your orders, process payments, and provide order confirmation and updates.

  • Customer Support: Respond to inquiries, provide support, and resolve any issues you may have.

  • Marketing Communications: Send you promotional offers, newsletters, and updates about our products and services (only if you opt-in). You can unsubscribe at any time.

  • Site Improvement: Analyze usage patterns to improve our website, products, and services.

  • Legal Compliance: Comply with applicable legal obligations, such as tax requirements and fraud prevention.

4. Sharing Your Information

We do not sell or trade your personal information. However, we may share your information in limited circumstances:

  • Service Providers: We share information with third-party service providers who assist in payment processing, order fulfillment, shipping, and marketing.

  • Compliance with Law: We may share information when required to comply with the law or protect the rights and safety of Sim Figurines Inc. and our customers.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the assets.

5. Payment Processing

All payments made through our site are handled by secure third-party payment processors. We do not store your payment card details. Please refer to the payment processor's privacy policy for more information on how they handle your data.

6. Security of Your Information

We take the security of your personal information seriously and employ industry-standard measures to protect it, including encryption and secure server technology. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you. Correction: Request correction of any incorrect or incomplete data.

  • Deletion: Request the deletion of your personal data, subject to legal or regulatory obligations.

  • Data Portability: Request the transfer of your data to a third party.

  • Opt-Out: You can opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails. To exercise these rights, please contact us at sky.sim_figurines@outlook.com.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Cookies Policy

We use cookies to enhance your shopping experience. Cookies help us remember your preferences, keep track of items in your cart, and analyze site traffic. You may disable cookies through your browser settings, though doing so may limit certain features on our site.

11. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites, and this Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes. Please review this Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

14. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

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